Human AI Interface

How do we optimize the human and AI division of decision-making? When and where should we trust machines? How do we prevent bias in algorithms? As organizations experience rapid digital transformation, the effective adoption of AI by employees, partners, and customers, becomes critical for competitive advantage. It’s imperative to examine when humans trust algorithms and how to develop mutual learning between humans and algorithms for optimal decision-making. We are exploring what symbiosis exists between human and AI and how the balance varies by task. Using experiments and mixed-method approaches, the Human-Machine Interface Research Group will proffer strategic, policy, and behavioral solutions. Renée Richardson Gosline leads this Research Group.